Statutory Right of Withdrawal
You can withdraw (wholly or partially) from your order without providing a reason within 14 calendar days as of the day of delivery of the ordered item(s) to you. If your order relates to multiple items delivered separately, the 14 calendar days start as of the day of delivery of the last item.
To exercise this right of withdrawal you must inform us of your decision to withdraw from your order by a clear statement (e.g. by email) within the referenced period.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The items need to be returned to us without undue delay and in any event not later than 14 calendar days from the day of your withdrawal communication.
You can return your order, free of charge, either by UPS courier or in any G-NEEZ store (in both cases, however, in the same country as where the order was delivered). See for further details the “Returns & Exchanges’ section of the FAQ and our Terms & Conditions. You can also opt for a different form of return, but the associated costs will then be for your account.
You are always expected to handle and inspect the items, in the same manner as you would be allowed to do in a retail store (with due care) until you decide to accept the items. All items that are returned should be unused, complete and in their original packaging. If you fail to comply with this, you are liable for any diminished value of the item(s) and we may refuse your return and any reimbursement of your payments.
See below for the effects of withdrawal.
G-NEEZ Voluntary Policy on Withdrawal and Return
Customer satisfaction is important to us. For this reason, G-NEEZ offers you, without affecting your statutory withdrawal rights as set out above, an even more convenient right of return by simply accepting any items that you return to us within 28 calendar days after the items are delivered to you, Under our G-NEEZ policy no formal statement of withdrawal as required under the statutory withdrawal right is necessary; if you want to withdraw from your purchase, you can do so by simply returning the relevant items within 28 days after delivery. As with any return under the statutory right of withdrawal, any item that is returned needs to be unused, complete and in its original packaging so you need to handle the items with due care until you decide to accept the items.
Effects of Withdrawal (statutory right and voluntary policy)
If you validly cancel and return your order in accordance with the terms set out above and in our Terms & Conditions, we will refund you without undue delay and in any event not later than 14 days from the day on which we received your notice of withdrawal. We will, however, withhold the refund until we have received the items back or you have supplied adequate evidence of having sent back the items, whichever is the earliest. We will reimburse the purchase price paid for the returned items and, provided that an order is returned in its entirety (i.e. all items belonging to the same purchase order), the shipping fees based on the least expensive type of delivery offered by us (i.e. no reimbursement of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of delivery offered by us). If you return only part of the items belonging to the same purchase order, we will not refund any shipping fees. We will refund your payment using the same means of payment as you used for the initial transaction, with the following exceptions: (i) when returning an item in one of our G-NEEZ stores the refund will be made in cash, unless the original payment was made through the use of a credit card, (ii) if the order was paid Cash On Delivery (Netherlands only) and is not returned in store, the refund will be made by bank transfer to a valid bank account to be provided by you. With your consent, also another means of payment may be used for the refund at no additional charges.
For further information, please check the “Returns & Exchanges” section of the FAQ and our Terms & Conditions.